Frequently Asked Questions

Who owns my data?

You do. Always. Everything you enter into Jack's View—photos, receipts, notes, maintenance records—belongs to you. We never sell your personal information to anyone. Your home's story is yours alone. Jack's View is simply the steward—we keep it safe until you need it.

How is my payment information protected?

All payments are processed securely through Stripe, a trusted payment processor used by millions of businesses. Your payment information never touches our servers—Stripe handles everything using bank-level encryption.

Can I delete my data?

Yes, absolutely. You have complete control over your data. You can export your information at any time, and if you choose to close your account, we'll permanently delete your data from our systems—including backups—according to our retention policies.

How safe is my home's data?

Your information is stored securely, backed up automatically, and designed to remain recoverable even if a system fails. Files and documents you upload are stored using encrypted cloud storage provided by our infrastructure. We've built Jack's View with care and redundancy from the start.

Learn more about our approach to data care →

What does Jack actually do?

Jack is your home's memory—a calm, steady presence that helps you understand what your home needs and when. Jack reads your home's history, understands its patterns, and translates complex maintenance needs into simple, clear language.

Think of Jack as the friend who's been through it all—the one who helps you make confident decisions about your home's care without overwhelming you with jargon or technical details.

Is Jack a robot or AI assistant?

Jack uses advanced technology to understand your home and provide personalized guidance, but he's designed to feel like a trusted advisor—not a cold, robotic interface. Jack's purpose is to bring clarity and calm to home care, helping you see what matters most in plain language.

Can Jack fix things or schedule repairs for me?

Jack doesn't fix things directly or schedule repairs on your behalf. Instead, Jack helps you understand what needs attention, why it matters, and provides context you can share with professionals when you're ready to get help. You stay in control of every decision.

Does Jack keep track of my home's systems or appliances?

Yes. When you add journal entries, photos, or receipts, Jack can associate them with systems and equipment in your home—like HVAC, plumbing fixtures, or major appliances—so important details don't get lost over time.

You're always in control of what's recorded and what's shared.

What's the difference between Jack's Report and Jack's Score?

Jack's Report® is a detailed, personalized summary of your home's current state. It explains what's working well, what might need attention soon, and why those things matter—all in plain language you can understand and act on.

Jack's Score™ is a simple number (0-100) that gives you a quick snapshot of your home's overall health and preparedness. It's like a credit score for your home—higher is better. The Score helps you track progress over time as you maintain and improve your home.

How often is my Report and Score updated?

Jack updates your Report and Score automatically as you add journal entries, photos, receipts, and complete maintenance tasks. The more you document, the more accurate and helpful Jack's insights become. You can also manually regenerate your Report anytime to see the latest recommendations.

How much does Jack's View cost?

Jack's View costs $11.99 per month or $99.99 per year (save $43.89/year). Your membership includes one home with all features and Jack's complete guidance.

Can I cancel anytime?

Yes. You can cancel your membership anytime, and you'll receive a full refund if you cancel within 30 days. No hidden fees, no complicated cancellation process. We want you to stay because Jack's View helps you, not because you feel trapped.

Are there additional fees for extra features?

No. Every feature is included in one membership—Jack's Report, Jack's Score, the Journal, maintenance reminders, and professional sharing. There are no feature tiers and no surprise charges. The only thing that scales is homes: your membership covers one home, and you can add more for just $4.99/month each (see below).

Can I manage more than one home?

Yes! Your Jack's View membership includes one home, and you can add additional homes for just $4.99/month each. Whether you own a vacation home, rental properties, or help care for a family member's house, you can manage them all from one account—each with its own Journal, Report, and Score.

Does each home get its own Report and Score?

Absolutely. Each home has its own dedicated Journal, Jack's Report, and Jack's Score. Jack understands that every home is unique and provides personalized guidance for each one separately.

How does Jack know what my home needs?

Jack learns about your home from the information you provide—home details, age, location, past maintenance, and journal entries. Jack combines this knowledge with seasonal patterns, regional considerations, and best practices to give you personalized recommendations that make sense for your specific situation.

Are recommendations automatic or can I customize them?

Jack provides smart recommendations automatically, but you're always in control. You can mark tasks as complete, reschedule reminders, or dismiss suggestions that don't apply to your home. The more you interact with Jack, the better the guidance becomes.

Does Jack recommend specific products or brands?

No. Jack focuses on helping you understand what needs to be done and why—not pushing specific products or brands. Our goal is to give you clear, unbiased guidance so you can make the best decisions for your home and budget.

Does Jack's View connect me with professional helpers?

Jack's View helps you prepare for conversations with professionals by organizing your home's information in one place. When you're ready to reach out, you can share relevant context—photos, notes, maintenance history—so they can give you better, faster quotes. We're not a marketplace or lead-generation service.

Can professionals see my information without permission?

Never. Your information stays private unless you explicitly choose to share it. You control exactly what gets shared, who sees it, and when. No one can access your data without your permission.

Does Jack's View vet or recommend professionals?

We provide tools to help you document conversations and track work done by professionals, but we don't endorse specific service providers or guarantee their work. You're always responsible for choosing who works on your home and ensuring they're properly licensed and insured.